Earn customers for life

Offer world-class customer service that leads to loyalty. Dynamics 365 for Customer Service unifies the way people experience your business—across self-service, peer-to-peer service and assisted service.

Create consistency and loyalty

Provide the seamless service your customers expect by meeting them where they are with the information they need, every time.

Give customers great service on their channel of choice.

Make Help easy by providing relevant, personalised service.

Proactively address issues by detecting customers’ intent and social sentiment.

Make your agents’ jobs easier

Give your agents complete information—in a single customer service software app—to make smart decisions and provide great service.

Reveal customers’ case histories, preferences and feedback.

Provide guidance on entitlements and service-level agreements.

Display it all in a single interface tailored to their job and skill set.

Get an adaptive engine

Respond quickly to customer and market changes within an agile, cloud-based environment that has digital intelligence built in.

Adapt and customise easily using configuration, not code.

Extend your functionality through a single interface.

Rely on advanced analytics and a trusted cloud platform.