Master the service call

Turn service calls into a strategic advantage with Dynamics 365 for Field Service. It provides everything your teams need—from optimised scheduling to predictive maintenance.

Get super-charged scheduling

Fit in more appointments a day—to make the most of your employee workloads, mileage and more—with optimised scheduling tools.

Improve first-time fix rates by dispatching the right technician.

Reallocate your resources quickly as new work orders come in.

Simplify dispatching with map views and visualisations.

Equip your mobile workforce

Give your technicians what they need—in native mobile apps for iOS, Android and Windows—to offer great field service.

Provide real-time customer information and guidance.

Enable technicians to use barcode, RFID and credit card readers.

Process work orders, including signature collection, remotely.

Profit from predictive services

Go from a traditional break-fix repair model to a more profitable, never-fail service model with built-in data collection, analysis and alerts.

Connect any asset easily to the Microsoft Azure IoT Hub.

Get remote monitoring and predictive maintenance.

Automate remote fixes to minimise technician visits.