Making IT central and useful
K3 has supported Kiowa’s Dynamics NAV system since 2010, with Tim Barker as account manager providing business consultancy to Kiowa’s management team. The company works hard to gain every possible benefit from Dynamics NAV making it central to its business by providing automation and efficiency throughout its sales, warehousing and distribution processes.
“Everything goes through Dynamics NAV. We have 60,000 SKUs in the system, which will grow to more than 100,000 over the next couple of years. We transact in the region of 400 quotations a day and fulfil about 150 orders each day, so the system has to be responsive. We have to make each order move through the business quickly to maximise efficiency and K3 has configured the system to enable this to happen,” says Anthony Towers, Commercial Director, Kiowa.
Kiowa also uses NAV-to-Net software to integrate its ecommerce website with Dynamics NAV and QlikView to provide detailed, easy to understand management reports. In addition, Kiowa is looking at how to exploit the benefits of an integrated CRM system, which will help automate mobile sales as well as improve customer relations. This will extend the functionality of the Enterprise Resource Planning, (ERP) system with the mobile sales team using Android tablet PCs to improve their connectivity with the office while working remotely.