Project failure is not an option
The company was extremely disappointed to have invested a lot of time and money into the software for it to fail.
“The failure of the project had a knock on effect partly with our customers, but primarily with our staff who lacked any confidence in the system. So, there were a lot of hidden costs; in addition to the expected costs. It was certainly a difficult time for us,” adds John Monaghan.
After much thought, the company decided to look for a new supplier who would be able to take on its ERP system and make it do what it was supposed to do.
“We had learned the hard way that although Dynamics NAV is extremely flexible, you need a supplier that can configure it correctly. We checked the market to find out who had the capabilities we needed, which led us to talk to a number of candidates who we invited in to discuss our project and give them the opportunity to explain how they could help. These meetings were important given our experience with our previous supplier as we needed confidence in our new partner from the start,” says John Monaghan.