Sodexo Motivation Solutions commends K3 Customer Care

Sodexo Motivation Solutions is part of the multinational corporation Sodexo Group, a global leader in food service and facilities management that employs more than 380,000 people in 80 countries. Sodexo Motivation Solutions works closely with K3 to ensure it gains the full benefit of its Microsoft® Dynamics NAV business software. K3 supports the software and provides clear, detailed advice and guidance on how the business will gain from its existing software together with new technology as it becomes available.

Sodexo Motivation Solutions offers original, affordable ways to help businesses successfully attract, motivate and retain employees and customers. These include childcare vouchers, multi-store gift vouchers and reward and recognition solutions, which offer a proven way to incentivise employees, customers and third parties. The company’s solutions have grown in popularity and it now has 410,000 clients worldwide and operates in 34 different countries. In the UK, the company has around 4000 clients of all sizes from both public and private sectors.

The company has its own IT management team and most of its software is developed in house; there are very few out-of-the-box programs with the ability of dealing with the amount of data the company has to handle. The IT management team maintains its bespoke systems and also looks after its SQL relational database and business intelligence application. The company does, however, use Microsoft® Dynamics NAV for financial management.

Dynamics NAV streamlines financial management

Dynamics NAV is at the heart of Sodexo Motivation Solutions’ financial management. The software was selected from Sodexo Group’s shortlist of three preferred systems. Sodexo Motivation Solutions uses this software to streamline its processes and reporting.

“We chose Dynamics NAV because you can use it to drill down into any transaction in detail. It is also very flexible as it allows you to develop new reports relatively quickly and it is easy to deploy and use,” says Heather Young, Finance Manager, Sodexo Motivation Solutions.

“We produce all our sales invoices using Dynamics NAV and we use Zetadocs to email them out to customers. Zetadocs works seamlessly with the system and so it is good combination that makes our invoice workflow very efficient. We record all our financial transactions into the system and we use it to control all the vouchers we have in circulation. And, of course we use the system for all our monthly management reports.”

The ERP system was originally installed by another Dynamics NAV vendor, but Sodexo Motivation Solutions underwent a rapid period of growth and needed a bigger company to support its system.

“When we set up in the UK, there were only five people in the company. We soon outgrew the capabilities of our software vendor and we recognised we needed a partner with more experience and more development capability. We looked at several potential partners and chose K3 because the team impressed us with their processes for developing the software and also the helpdesk is very good,” says Heather Young.

“We chose Dynamics NAV because you can use it to drill down into any transaction in detail.”