Create a competitive edge with superior customer service operations with Service Management for Microsoft Dynamics NAV.

Delivering an excellent service is what it’s all about.

Service Management forms a critical part of your overall CRM strategy and touches many other parts of the business including finance, sales and stock management.

Microsoft Dynamics NAV software provides a fully integrated Service Management software solution which enhances operational efficiency; effective contract management and enforcing critical processes and ensuring the service team hit SLA’s – all of which drives customer loyalty!

The key components within the Microsoft Dynamics NAV Service Management solution include:

  • Service Order Management
  • Contract and SLA Management
  • Work and material planning, scheduling and dispatch
  • Service item tracking
  • Item and component history
  • Price Management
  • Troubleshooting and issue resolution knowledge base

Microsoft Dynamics NAV can help you organise your service resources for optimum efficiency, forecast and track parts consumption, proactively manage contracts and service agreements, and gain tighter control over costs. In addition, you’ll be able to build and establish long-term relationships with your customers with service-contract management and consistent logging and tracking of equipment and services.

Microsoft Dynamics NAV also helps you manage a broad range of other business areas according to your particular needs. You can add functionality as you need it and grow at your own pace.

Respond quickly to customer-service requests and use information from across your business to make profitable decisions about the costs, inventories, workloads, and financial returns of your service operation.

Equip people in your organisation to manage contacts, opportunities, and campaigns efficiently while building customer relationships that help drive sales and encourage loyalty.

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